Rocycle keeps you happy, healthy and well indoors.

Rocycle has a great responsibility to our riders, our studio team, and our instructors to create a safe & healthy environment. We are extremely motivated to open up our studios as soon as possible, and have therefore created a protocol to showcase all our health & safety measures. These are completely in line with the current guidelines set by the government for other businesses that are reopening in the coming weeks, and we will continue to adjust these measures or add new ones when necessary. 

We are confident that due to our normal business operandi in combination with the below added measures, we can open back up in a down scaled capacity.  But it is important that the conditions in place and measures undertaken are clear and manageable for all locations, employees, and customers, so we want to explain everything thoroughly and concisely here. Please read the protocol carefully.

Implemented measures:

General

• Access to our studios is granted only to those who’ve reserved a spot in class. A limited number of people are allowed in each studio, as attached in Appendix C. 
• Each cycle studio will, at all times, have a maximum of 30 people in, including employees.
• At any given time there are 1,5 meters between people
• At each studio, 5.200 m3 (cubic meters) of fresh outside air is blown in and dirty air sucked out. This is comparable with renewing the air 15 to 20 times per hour.
• There are markings on the floor spaced 1.5 meters apart throughout all locations to ensure safe distance is kept.
• When riders wish to purchase water, coffee, or credit packages, only PIN payments are accepted. The PIN machine will be cleaned after each transaction.
• When Riders or employees have symptoms of a cold or flu they can not come to the location
• Sitting areas will be placed out of order and benches will be removed from the locations.

Customers

• Rider are mandatory to wear a face mask throughout the Rocycle locations (at the front desk, in the lobby, at the locker area and in the bathrooms), and to only take it off when you are on your bike. When you get off of the bike, please put on your face mask again.
• Riders must arrive in their workout gear, with their water bottles filled. Changing rooms and water fountains are inaccessible.
• Only riders who have reserved a spot ahead of time will be allowed into the studio.
• Riders must not arrive more than 15 minutes (and no fewer than 5 minutes) before their class begins.
• Riders can enter the studio one at a time, maintaining the required 1.5-meter distance.
• Before entering the location, riders must disinfect their hands. They must also disinfect their hands before entering the studio to ride.  
• Every Rider will be asked the following questions while checking in
  • Are you currently experiencing a fever over 38 degrees celsius, difficulty breathing or cough?
  • Have you had any of these symptoms in the last 10 days?
    • Fever greater than 38 degrees
    • Difficulty breathing
    • Cough or a cold
• If a Rider answers ‘yes’ to 1 or more of the questions above, the front office employees will ask them to leave the studio.
• Our front office employees will check in riders at the front desk and self-service check-in will be available asap via the Rocycle app through the scanning of a QR code.
• Disinfected shoes for the Riders will be placed on the front desk by our front office employees
• Riders can use designated lockers for storing their belongings
• Riders will be asked to go to their designated bike straight after using the locker, and prepare their shoes and bike in the studio.
• Riders must leave the studio in no more than 5 minutes after class ends.

Classes

• There will be 30 minutes in between classes to ensure the correct number of people are in the studio.
• Instructors must follow new safety procedures, including hygiene rules. The set up of their equipment (ipad, transmitter, headset) will be done in the studio.
• The doors to the studio will be opened 15 minutes before the class starts.
• Riders will receive a manual how to setup the bike to avoid contact with staff. If Riders still need assistance, staff will demonstrate setup on the podium bike.
• Riders will not leave the bike at any time during the class.
• The instructor’s podium will be sectioned off with a 170 x 200 cm plexiglass barrier.
• All studio’s are equipped with disinfectant spray, wipes and paper towel for additional cleaning.
• The studio and the equipment, including bikes, shoes, yoga mats/blocks will be disinfected in between each class.

• The studio door will be closed 5 minutes before class starts, rather than 2 minutes before.
• After class, riders must exit the room in a specific order, with the front row exiting first and then each subsequent row following in order.

Employees 

• The front desk at every studio will have a plexiglass barrier installed.
• Employees must wear gloves at all times. 
• No more than 3 studio team members and 1 instructor may be in the studio at once.
• The back office is open but can be used by no more than 1 person at a time.
• Every studio is equipped with disinfectant for hands.
• Every employee must wash their hands before and after cleaning, eating, traveling, and entering or leaving the studio.
• Employees can store their belongings in the back office of the studio.
• Employees can have their break in the back office or at the lobby one by one.

Locations and facilities

• The bikes at all locations are arranged 1.5 meters apart.
• The yoga mats at our Rotterdam location are arranged 1.5 meters apart.
• Bikes not in use will be removed from the studios.
• Personal belongings can be stored in designated areas at all locations. Extra lockers will be available for riders to ensure the 1.5-meter distance protocol.
• Shower facilities will not be accessible.
• Bathroom amenities (hairdryers, hair straighteners, qtips, razors, deodorant) can not be used.
• The toilets can be used by employees and riders. The studio staff will clean the restrooms every 30 minutes, but the user of the toilet must disinfect it after using it with cleaning supplies provided by Rocycle.
• Individually wrapped ear plugs will be available to riders.

Cleaning 

• Dumbbells, bikes and shoes will be disinfected and cleaned in between every class.
• Yoga mats and yoga blocks will be disinfected and cleaned in between every class.
• Instructors must disinfect their own station and equipment (iPad, headset and bike) before and after every class.
• Door handles, lockers, restrooms and taps will be disinfected every 30 minutes by the studio team.
• Every location will have a cleaning schedule for the morning- and evening shifts.
• Every location will have 1 manager responsible for all COVID-19-related measures and checks.