FAQ Rolive – Rocycle
FAQ Rolive

FAQ Rolive

Please find below answers to all your Rolive related questions. If we missed something, please contact us at watch@ro-live.com and we will get back to you as soon as possible.

Rolive

What is Rolive?
Rolive is our members-only online at-home exercise platform with high quality content that works not just your body but also your mind. Each Rolive class is an immersive, cinematic experience and with the help of dynamic, multi-camera shots and concert-grade lighting, you’ll feel as if you’re right there with us in the studio. 

How much does the Rolive membership cost?
For just €8,99 a month, you’ll get unlimited access to all Rolive workouts.You can subscribe for a monthly Rolive membership on rolive.com, with a one-month free trial.

What does Rolive offer?
Rolive offers access to an comprehensive library of Rolive workouts filled with Rorides, Roflows and Rostrong sessions, all presented by a line-up of highly trained instructors and beat-pumping music. You can sign up for Rolive via this link

When will new workouts be released?
With Rolive you will have access to over 100 workouts.

Where will Rolive be released?
At the moment you can access Rolive in The Netherlands. Want to get access in your country? Tell us where you would like us to launch Rolive by sending an email to watch@ro-live.com and we can consider launching there.

Membership

How much does the Rolive membership cost?
For just €8,99 a month, you’ll get unlimited access to all Rolive workouts, with a one-week free trial.

Does a Rolive membership include a Rocycle bike?
No. You can buy the real Ro’bike in our shop.

What do I get with the membership?
Rolive offers a variety of workouts in the platform, focusing on three workout pillars: Rocycle, Royoga and Rostrong.

How do I sign up for a Rolive membership?
To be part of our Rolive experience, you can create an account at
Ro-live.com.

Can I also use a Rolive membership when I have my own bike?
You totally can! Everybody can be part of our at-home Rocycle experience. You can join our online workouts on every home bike. Jump on that bike and let’s ride to the music!

Can I cancel my Rolive membership?
Because we like flexibility, you can cancel your subscription anytime.

Billing and payment

What payment methods do you accept?
Credit card is the only accepted payment method for Rolive at the moment.

How does the billing and payment work?
When you have made an account you can pay for your subscription with your credit card. The monthly fee will be deducted from your credit card each month, starting from your your sign-up date. For now, Rolive unfortunately does not accept any other payment methods.

FAQ Bikes

Can I rent or buy a Rocycle bike?
No, but you can buy the official Ro’bike in our shop.

Where are the Ro’bikes available?
You can buy the official Ro’bike in our shop

If I rent a bike, will I get an option to buy it after the rental period? 
Yes, after 2 years you will have the option to buy the bike for €1.500, after 3 years you will have the option to buy the bike for €1.000.

Bike delivery and set up
Our partner M-Fitness will contact you to schedule the delivery.

How does the delivery procedure work?
Our partner M-Fitness will contact you to schedule the delivery.

What are the specifications of the bike?
– Bike Weight: 43 kg (96 lbs)
– Bike Dimensions: 62.23cm W x 110.49cm L (24.5” W x 43.5” L)
– Pedals – SPD & toe cage

What comes with the bike?
– Delivery & installation by our partner Stages Cycling
– A 4-year service & warranty agreement

You can use discount code ‘Rocycle20’ when adding extras for your bike in your basket (tablet holder, extra set of pedals, dumbbell holder etc.) for a 20% discount on all hardware for your bike.

What equipment do I need to use the bike?
‘The shoes you need are ‘Shimano RP301’’. You prepare the shoes with cleats to click into the bike pedals, the type of cleats you need are ‘Delta LOOK’.. 

I’m new to Rocycle, how will I know how to work the Ro’bike?
With Rolive you will have access to instructions at: 
– The beginning of each class. The instructor will explain all the positions on the bike.
– An instruction video for the bike setup, which are available on the Rolive platform.