FAQ Rolive – Rocycle
FAQ Rolive

FAQ Rolive

Please find below answers to all your Rolive related questions. If we missed something, please contact us at watch@ro-live.com and we will get back to you as soon as possible.

Rolive

What is Rolive?
Rolive is our members-only online at-home exercise platform with high quality content that works not just your body but also your mind. Each Rolive class is an immersive, cinematic experience and with the help of dynamic, multi-camera shots and concert-grade lighting, you’ll feel as if you’re right there with us in the studio. 

How much does the Rolive membership cost?
For just €8,99 a month, you’ll get unlimited access to all Rolive workouts, as well as one complimentary drop-in class that can be used at any studio. You will receive the one complimentary drop-in class once your subscription of €8,99 has started.

You can subscribe for a monthly Rolive membership on ro-live.com, with a 7-day free trial.

What does Rolive offer?
Rolive offers access to an comprehensive library of Rolive workouts filled with Rorides, Roflows and Rostrong sessions, all presented by a line-up of highly trained instructors and beat-pumping music. You can sign up for Rolive via this link

When will new workouts be released?
With Rolive you will have access to over 100 workouts. Every Monday at noon, we will release a new Rocycle workout.

Where will Rolive be released?
At the moment you can access Rolive in The Netherlands. Want to get access in your country? Tell us where you want us to launch Rolive by sending an email to watch@ro-live.com.

How will I receive the drop-in class for Rocycle?
You will receive a voucher code within 2 working days which you can use on our Rocycle website. You can buy a drop-in class by filling out the voucher code at the payment options. Your drop-in credit will be automatically added to your account. 

New to Rocycle? Please create an account on RocycleStudios.com first so you can receive your complimentary drop-in class. 

Membership

How much does the Rolive membership cost?
For just €8,99 a month, you’ll get unlimited access to all Rolive workouts, as well as one complimentary drop-in class that can be used at any studio.

Does a Rolive membership include a Rocycle bike?
No. But to complete the full Rolive experience we offer a real Ro’bike which includes a 10-inch tablet and tablet holder, for rental or purchase – provided by our trusted partner Stages Cycling. You can rent the bike for €49,99 per month for a period of 3 years, or you can buy the bike for €2.399.

What do I get with the membership?
Rolive offers a variety of workouts in the platform, focusing on three workout pillars: Rocycle, Royoga and Rostrong.

How do I sign up for a Rolive membership?
To be part of our Rolive experience, you can create an account at
Ro-live.com.

Can I also use a Rolive membership when I have my own bike?
You totally can! Everybody can be part of our at-home Rocycle experience. You can join our online workouts on every home bike. Jump on that bike and let’s ride to the music!

Can I cancel my Rolive membership?
Because we like flexibility, you can cancel your subscription anytime.

Billing and payment

What payment methods do you accept?
Credit card is the only accepted payment method for Rolive at the moment.

How does the billing and payment work?
When you have made an account you can pay for your subscription with your credit card. The monthly fee will be deducted from your credit card each month, starting from your your sign-up date. For now, Rolive unfortunately does not accept any other payment methods.

FAQ Bikes

Can I rent or buy a Rocycle bike?
To complete the full Rolive experience we offer a real Ro’bike for rental or purchase, provided by our trusted partner Stages Cycling. The bike will include a 10-inch tablet and tablet holder. You can rent the bike for €49,99 per month (36 month contract) or you can buy the bike for €2.399 (ex. shipping costs) through our webshop. More details will be available soon.

Where are the Ro’bikes available?
Currently, we can only ship the Ro’bikes to anyone in The Netherlands. Do you live abroad? Tell us where you would like us to deliver your Ro’bike by sending an email to watch@ro-live.com and we will see what the options are.

Payment method
Payment for the bike can be done by iDeal or credit card.

If I rent a bike, will I get an option to buy it after the rental period? 
Yes, after 2 years you will have the option to buy the bike for €1.500, after 3 years you will have the option to buy the bike for €1.000.

Bike delivery and set up
Once you have ordered the bike, our partner Stages Cycling will take care of the shipping of the bike. The shipping costs are €60. For this fee, the bike and 10-inch tablet will be delivered to your house, including all information needed to setup. 

How does the delivery procedure work?
During the Covid-19 period, the Ro’bike and the 10-inch tablet will be delivered until the front door and installed. They can be transported inside real easy by rolling. Delivery will take place within 10 working days. Stages will get in touch with you to schedule the delivery.

What are the specifications of the bike?
– Bike Weight: 43 kg (96 lbs)
– Bike Dimensions: 62.23cm W x 110.49cm L (24.5” W x 43.5” L)
– Pedals – SPD & toe cage

What comes with the bike?
– A set of 1.5-kilogram dumbbells
– A 10-inch tablet and tablet holder 
– Delivery & installation by our partner Stages Cycling
– A 4-year service & warranty agreement

What equipment do I need to use the bike?
‘The shoes you need are ‘Shimano RP301’’. You prepare the shoes with cleats to click into the bike pedals, the type of cleats you need are ‘Delta LOOK’.. 

I’m new to Rocycle, how will I know how to work the Ro’bike?
With Rolive you will have access to instructions at: 
– The beginning of each class. The instructor will explain all the positions on the bike.
– An instruction video for the bike setup, which are available on the Rolive platform.