Rocycle Memberships
RocycleRocycle Memberships
Q: What are Ro’memberships?
A: Ro’memberships are monthly Rocycle subscriptions. You only have to purchase a membership once. After that your membership will automatically renew every month.
Q: What are the prices of Ro’memberships
You can find our prices here.
Q: When will my membership renew?
A: Your membership credits are valid for and renew every 28 days. You can cancel any time.
Q: How can I purchase a membership?
A: You can get your membership on our website here. It is not available in the app or in the studios.
Q: How can I pay for my membership?
A: We only offer Credit Card. The monthly payments will be collected from your credit card.
Q: Can I cancel my membership?
A: Yes, you can cancel your membership in your account on a monthly basis (only on the website). You can cancel anytime, before the extension date of your membership. The cancellation will go into effect as of next month.
Q: Can I take unused credits with me to the next month?
A: No. The unused credits will expire, you cannot take them with you to the next month.
Q: What will happen to my credit if I cancel a ride?
A: Depending on the time window of your cancellation:
>12 hours before the ride: your credit will be added back to your account. You can use this credit to book another ride.
<12 hours before the ride: your credit will be lost.
Q: Can I book multiple bikes in a class with my membership?
A: No, you can only book one bike per person with a membership.
Q: Am I still able to purchase credit packages besides my membership?
A: Yes, you can purchase multiple memberships and packages on one account.